Site Reliability Engineer



Software Engineering
Los Angeles, CA, USA
Posted on Saturday, April 29, 2023

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for … Site Reliability Engineer to devise and develop automations and provision scripts and environments, assess and maintain systems, as well as brainstorm possible improvements that can be made to our systems in the future.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

  • Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
  • Ensures the highest level of systems and infrastructure availability.
  • Installs, configures, and tests operating systems, application software, and system management tools.
  • Design, plan and automate deployment of network communications systems.
  • Provide documentation as required to ensure accurate and current information is available for each site network.
  • Implements warranty and support activities.
  • Plans and implements system automation as required for better efficiency.
  • Oversees the development of customized software and hardware requirements.
  • Willing to stay up-to-date with security best practices and drive implementation accordingly
  • Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
  • Run diagnostics to resolve customer-reported issues
  • Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.

Who You Are:

  • Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible or Salt)
  • Solid scripting skills (e.g., shell scripts, Perl / Ruby / Python)
  • Minimum 3 years experience configuring enterprise-level Linux systems in a heavily networked environment.
  • Proven working experience in installing, configuring, and troubleshooting UNIX/Linux-based environments.
  • Strong work ethic and communication skills both spoken & written
  • Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, Nginx, Haproxy or Envoy/Varnish…)
  • Experience with virtualization and containerization (e.g., VMware, KVM/QEmu, Proxmox clusters…)
  • Experience with monitoring systems (Prometheus, Zabbix, …)
  • Flexibility to work a variety of shifts with availability to work overtime
  • BS/MS degree in Computer Science, Engineering or a related subject
  • Incident management response

Work Perks Worth The Hype:

  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!

HQ Office:

  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • Monthly Massages
  • On-site Car Wash
  • Free Parking

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to