Netflix is the world's leading streaming entertainment service with over 222+ million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Netflix has an extreme dedication to both the viewers and creators of our content. As the service continues to develop unique content to enhance member services, the Netflix Technology Support (NTS) team exists to empower and bolster the capabilities of our amazing colleagues to do the best work of their careers. We believe in offering simple, secure, and scalable solutions while delivering a stellar user technology experience. Our goal is to provide exceptional technology support to our diverse and globally represented workforce. To accomplish our goal, we are looking for a versatile and experienced technology leader.

The Escalations Manager is accountable for building and evolving a service organization focused on quality interactions at scale and enabling access to simple and effective technology quickly. This person is someone who understands technology deeply but can have frictionless conversations with anyone agnostic of their technical competency. They thrive in ambiguity and look to build great teams instead of great processes. Working with, for, and through others they succeed by building a culture of trust and resilience that will set Netflix up for success for years to come. We are looking for a stunning manager to lead this initiative and team for the UCAN region.

Location: The role will be based in our Los Angeles office with regular in-office work requirements as part of a hybrid work schedule, and will travel to other sites as needed.